Aeromexico Airlines

Aeromexico Airlines – Everything You Should Know!

Aeromexico Airlines is a certified 3-Star and low-cost airline. You can easily book your flight to around 90 destinations across North America, South America, Europe, Asia, the Caribbean, and Central America. It is a Mexican flag carrier airline based in Mexico City. If you are planning to visit Mexico or the United States, it would be best to travel with Aeromexico Airlines. So, before traveling with them, here are the airline’s detailed information that you should know.

Know Your Travel Partner – Aeromexico Airlines

Are you planning to travel with Aeromexico Airlines? Let’s know more about your travel partner before booking a flight with it:

Founded14 September 1934; 86 years ago
Commenced1 October 1988
HeadquarteredTorre MAPFRE, Mexico City, Mexico
HubMexico City
Secondary HubsGuadalajara Monterrey
Fleet Size60
AllianceSkyTeam SkyTeam Cargo
SubsidiariesAeroméxico Cargo Aeroméxico Connect Aeroméxico Express Aeroméxico Servicios Aeroméxico Contigo
Frequent Flyer ProgramClub Premier

Current Destinations Operated by Aeromexico Airlines

Here are the current destinations, you can travel with Aeromexico Airlines along with great services.

CubaCosta RicaEcuador
ChinaDominican RepublicGuayaquil
ColombiaEl Salvador     Chile
South Korea  Spain  Madrid
United Kingdom          United States  Venezuela

Top Destinations to Travel with Aeromexico Airlines At Reasonable Fare

Aeromexico Airlines operates more than 90 destinations across Mexico, Central America, the Caribbean, Europe, North America, South America, and Asia. Here are the top destination served by the airline at affordable rate:

  • San José
  • Havana
  • Paris
  • Tokyo
  • Mexico City
  • Amsterdam
  • Panama City
  • London
  • New York City
  •  Miami
  • Orlando

Know More About Essential Policies of Aeromexico Airlines!

Before traveling with Aeromexico airlines, you have to check all the policies and regulations. Checking and understanding policies before booking your flight can avoid any inconvenience at the time of boarding. So, from here, you can check all the essential guidelines of Aeromexico airlines:

Aeromexico Airlines Baggage Allowance

It is evident we need baggage while traveling on a trip. Every airline offers its baggage allowance according to its aircraft and services. So, if you are traveling with Aeromexico, then you should carry the bags accordingly. The flight also has different baggage restrictions on other continents. Follow baggage allowance, as shown below.

BaggageMax DimensionMax WeightNumber of Bags
Main Cabin Carry-on Bags55 x 40 x 25 cm  22 lb / 10 kg  2
Main Cabin – Checked bags153 cm55 lbs / 25 kg1
Premier Class – Carry-on Bags55 x 40 x 25 cm22 lb / 10 kg  2
Premier Class – Checked bags153 cm 66 lbs / 32 kg1
Traveling with InfantsN/AN/A2 (Stroller, Diaper Bag, Bassinet)  

Aeromexico Airlines Modification Policy

In case of sudden changes in plans, you can conveniently change your flight schedule without paying any charge fee. The airline provides flexibility waivers to the customer for some period, but after that, you might need to pay charges to make changes in your flight schedule. Hence, here are the modifications that you made online through your account:

  • Change Flight schedule.
  • You can add or remove any passenger.
  • Make modifications in your itinerary details

Aeromexico Airlines Cancellation and Refund Policy

Passengers are advised to understand the cancellation and refund policy to avoid any inconvenience at the time of claiming a refund. Many people face issues while canceling and claiming their refund. According to a 24 hours cancellation policy, you can cancel your flight and claim a full refund if you are canceling within 24 hours of booking. Otherwise, you need to pay a cancellation fee according to your type of ticket.

Aeromexico Airlines Check-In Policy

Customers are also advised to check-in according to the timings of the airlines. You can conveniently check-in in various ways according to your suitability. Airlines provide multiple ways like if you want to check-in online or offline, the check-in begins 24-48 hours up to 2 before the departure. Hence the convenient ways to check-in are:

  • Online through Aeromexico official website
  • Online via the Mobile app
  • At the Airport Kiosk
  • At Curbside of the Airport

Aeromexico Airlines Special Assistance

Aeromexico Airlines provides special assistance for the passengers while traveling with an infant, pregnant, disability, or medical issues. Passengers can request special services like medical equipment, special diet meals, or any medical help while boarding or arriving. Here are the passengers who can get special arrangements on request:

  • If you are traveling with Kids or an infant
  • Traveling with Pets
  • Pregnant
  • Passengers with medical issues

Club Premier – Aeromexico Airlines Frequent Flyer Program

Aeromexico Airlines provides a frequent flyer program to earn points and rewards when you will fly with them. For the program, you can conveniently sign-up for it through the official website or mobile app. Joining the Club, can save your money in the future and benefit you in winning points and great rewards. Not only with Aeromexico, but you can also earn points with the SkyTeam alliance. Here are the benefits you can get by joining the Club Premier:

  • Redeem earn Premier Points
  • Get Flight Award Ticket
  • Plan your trip with Vacation Packages
  • Upgrade travel experience with Travel extra
  • Upgrade to Premier Class
  • Win incredible rewards

Safety Precautions Amid COVID-19 by Aeromexico Airlines

Aeromexico Airlines is providing proper Health and Sanitization Management System to protect its passengers. During this pandemic, every airline has issued its health and safety policy, which should be followed by the passengers traveling with them. Hence, if you are flying with Aeromexico Airlines, then you should know about its safety precautions amid COVID-19 taken by the airline:

Before Your Flight

  • Sanitization and disinfection equipment is installed.
  • Regular medical examination of Airline crew and Staff
  • Mandatory wearing of face masks throughout the journey.
  • Strict protocols that adhere to safety rules and regulations

At the Airport

  • Follow the social distancing rule. Avoid physical contact and keep a 1 m distance.
  • Hand Sanitizers available on all open counters and waiting areas.
  • Temperature scan while checking in.
  • Contactless boarding and checking.

On the Board

  •  rigorous sanitization process of the entire Cabin
  • Hand Sanitizing while boarding
  • Team members are dressed with protective equipment
  • Proper packed and seals food & beverages.

Tips to Book a Flight with Aeromexico Airlines At An Affordable Rate!

Are you looking for affordable deals or last minutes deals? Book your flight in the cheapest month and get outstanding deals and offers.

Best time to Book – The best time to book a flight with Aeromexico is February. You can visit Mexico, the United States, and many other places at a cheap flight fare. You can also look for upcoming deals and offers or join the club to earn points.

Time to Avoid – If you are looking for cheap flight fares, then you should avoid booking flights at peak times. December and January have been recorded as the peak season. In these months, you may find expensive flight and hotel deals.

How to Contact Aeromexico Airlines? Find the Best Way!

If you need any customer representative’s help or assistance, you can conveniently reach out to Aeromexico Airlines’ customer support. Commonly, passengers need help while booking, traveling, baggage tracking, or canceling and claiming a refund. The best way to resolve your concern is by reaching out to customer support. Here are the quick and straightforward ways to directly contact customer service and get genuine help and support:

  • Call on Customer care number
  • Chat with a Representative
  • Send Message through WhatsApp
  • Leave a comment on Web

What Customers Say About Aeromexico Airlines? Know Here

Here are genuine customer’s reviews on Aeromexico Airlines services:

“Staff was helpful and took all the needed measures to hygiene & safety by wearing masks. They also take care of cleaning during the flight. Overall it is a budget friendly airline to travel with.”

 Marieke Drost

“I am impressed by baggage to seating, warm blankets, free earplugs. Also have a full choice of Movies, TV, News programs on nice large screens. Food and drinks are also good. We enjoyed every bit of our trip.”

–  Ann Anderson

“Customer service could improve a lot. They lost my bag and tracked it after one week. But if we talk about the flight service, the attendants were excellent!”

– Abe Liandro

Important Details to Contact Aeromexico Airline

Official websiteAeromexico Airlines
Phone Number1-800-237-6639
DepartmentGeneral Customer Service
Calling Hours24 hours 7 days
Best Time to Call2:45 pm
Alternative Method to connectOnline Help, Live Chat, Social Media

Get In Touch
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